Dedicated Hosting Packages 24–7–365 Client Support✨
Each Linux dedicated servers hosting package includes a 24x7 technical support for all the pre–installed applications coming with it.
Client Support Channels
A 1–Hour Response Guarantee
All your support requests will be responded to in maximum one hour after the trouble ticket or email is submitted. If your case requires additional assistance from a sysadmin, we will forward the trouble ticket or the email to the person on duty, right away then leave a comment to notify you that more time will be required for finding the optimal solution. Furthermore if you take advantage of our Administration Services package, all of the server management tasks included there will be carried out whenever you choose.
A Premium Support Service
Our help desk support staff will be available to you 24/7/365 should you need assistance working with the Web Control Panel or with any of the apps that we have preinstalled for you on the dedicated web hosting server. What is more if you need assistance handling all the regular admin tasks on your dedicated hosting server, you can order our Administration Services package, that includes data backup hard disk space, weekly OS updates, installation and troubleshooting procedures, server monitoring and restarting procedures, etc.
An Easy–to–Navigate Help Section
Every Linux dedicated servers hosting package is equipped with our charge–free Web Control Panel, which boasts an exhaustive knowledgebase and a set of step–by–step video tutorials. Whenever you require assistance while working with the Web Control Panel, just push the Help or Videos buttons in the top right corner.
24x7 Online Expert Support 🙌
We are a nimble team of designers and developers always ready for your support. No need of any Customer Care people, because everyone is responsible for customer support here.
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